INTRODUCTION

I’ve worked remote since 2008 helping and inspiring people through creativity, language, collaboration, and technology. I welcome opportunities where I can use the best of my knowledge and skills to make a difference in others.

CV: .pdf | .docx

SKILLS

Project management
Editorial calendar management
Blogging and creative writing
Email marketing
Email/chat customer support

YOU CAN HIRE ME FOR:

  • Blog/premium content brainstorming and creation
  • Marketing help
  • Editorial calendar management
  • Project management for individuals and remote teams
  • Customer happiness and support via email/live chat
  • Other creative/leadership roles you think I’d be a good fit for.

COUNTRIES VISITED  

New York, California, and Maryland, USA
Oxford and London, UK
Singapore, SINGAPORE
Kuala Lumpur, MALAYSIA
Hong Kong, HK
Macau, CHINA
Beijing, CHINA
Istanbul, TURKEY
Dubai, UAE

Languages: English and Filipino with a tiny hint of verbal Fookien. I hope to learn fluent Mandarin someday!

KEY INTERESTS 

Southeast Asian and Latin American literature
Greek, Hawaiian, and Filipino mythology
Social entrepreneurship
Locally made lifestyle products and businesses
Woodworking and leather making
Graphic/logo design

WORK EXPERIENCE

Customer Support Advocate for Kayako, Ltd.
2017-PRESENT | CONTRACTUAL

A member of the Support team (London division), I proactively assist and delight customers, troubleshooting everyday problems and concerns with the product. I also contribute to the Marketing team and their content marketing efforts.

Product specialist + Blog content creator for TeamGantt.com
2016-2017 | CONTRACTUAL

I welcome and assist TeamGantt users by solving their problems and helping them navigate the product. On the side, I manage the company’s editorial calendar to ensure there is a steady queue of quality content to publish each week.

Published work: How to Stop Task Switching Without Actually Fighting It | 30 Dead Simple Productivity Hacks for Remote Teams

Contributing review writer for Zapier.com
2015-PRESENT | FREELANCE

Driven by my interest in desktop and mobile apps, I contribute to Zapier’s Zapbook by writing detailed reviews of apps included in their app directory.

Published reviews:

Gumroad
PayPal
Wunderlist
WooCommerce
Freshbooks (New)

Staff writer + Editorial manager at DesignGood.com
2013 – 2015 | CONTRACTUAL

I manage the brand’s editorial calendar while reaching out to story leads to craft compelling stories about people and brands using creativity to make a social impact.

Published work: How Human-Centered Design Can Solve the World’s Biggest Problems | How to Start—and Finish!—Your Next Creative Project